What Verdica's 769 score means for HILB ROGAL & HOBBS CO
A composite score of 769 places HILB ROGAL & HOBBS CO in the "strong" band (740–799), indicating that this Virginia-based insurance provider performs well across the measured dimensions of financial health, complaint management, and regulatory compliance. This score reflects an above-average profile relative to the broader population of insurance carriers and brokers.
For a business owner or consumer evaluating this provider, a score in the strong range suggests reasonable confidence in the organization's operational stability and customer service baseline. The entity has not triggered significant regulatory red flags, and its financial position supports its obligations. However, "strong" is not the highest tier—scores of 800–850 represent "excellent" performance, typically reserved for providers with exceptional track records. Readers should interpret 769 as a solid, lower-risk choice, though prospective clients are still encouraged to conduct additional due diligence specific to their insurance needs and the provider's particular lines of business.
How the sub-scores break down
Financial Strength (675/850): This sub-score reflects HILB ROGAL & HOBBS CO's ability to meet its claims obligations and operate sustainably. A score of 675 falls into the "acceptable" range (670–739), meaning the provider maintains adequate capital, liquidity, and reserves according to NAIC financial statements and ratings. It is not classified as financially weak or at imminent risk, but it is not ranked in the top tier either. For an insurance buyer, this suggests the company is unlikely to face insolvency, though it has less financial cushion than higher-scoring peers.
Complaints (800/850): This sub-score tracks the ratio of consumer complaints filed against the provider relative to its market share or premium volume. A score of 800 is in the "excellent" band (800–850), indicating that HILB ROGAL & HOBBS CO receives complaints at a rate equal to or below industry norms. This does not mean the company has zero complaints—it means that when complaints do occur, they occur proportionally infrequently. This dimension typically reflects claims handling, customer service responsiveness, and billing practices as perceived by policyholders.
Regulatory Actions (850/850): This is a perfect score, placing HILB ROGAL & HOBBS CO in the highest regulatory category. This sub-score measures the frequency and severity of enforcement actions, license restrictions, consent orders, or sanctions issued by Virginia's insurance regulator (typically the State Corporation Commission). A perfect score suggests no material regulatory enforcement history during the period reviewed. Readers should understand that regulatory perfection is relatively rare and signals a compliant operational posture.
What regulators in VA track for insurance providers
Virginia's insurance regulator monitors two primary dimensions that feed into Verdica's scoring:
NAIC Complaint Ratios: State regulators collect complaint data on how often policyholders file grievances about claims denial, delays, billing errors, and policy cancellations. Complaint ratios are calculated as complaints per $1 million in premiums written or per policy count. High ratios may indicate systemic issues; low ratios suggest efficient dispute resolution or customer satisfaction. The NAIC aggregates this data by state and company, making it a standardized benchmarking tool.
Financial Strength Ratings: Regulators review audited financial statements, capital adequacy, reserve sufficiency, and investment quality. Insurance carriers must maintain minimum solvency capital ratios and prove they can cover unexpected claims surges. Weakness in this dimension can trigger corrective orders or, in severe cases, license restrictions.
Regulatory actions—licenses, cease-and-desist orders, fines, or consent orders—are public record and reflect violations of insurance code, consumer protection rules, or unfair claims practices statutes. Virginia regulators enforce a licensing requirement and ongoing compliance obligation for all providers.
Bottom line
HILB ROGAL & HOBBS CO scores solidly on financial stability, complaint handling, and regulatory compliance. For a business considering this provider, the 769 composite score suggests acceptable risk; verify that the provider holds a current license in Virginia, confirm coverage details match your needs, and review any available customer feedback or industry reputation data outside Verdica.